TOPS FOR FANS

POLICIES EXPLAINED

Please feel free to contact us with any questions you have.

topsforfans@gmail.com

Tops for Fans Policy Statement (Updated March 2020)

We are committed to protecting and respecting your privacy.

Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.

For the purpose of UK data protection laws, the data controller is Tops for Fans.

 

Managing Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) please note that some parts of this website may become inaccessible or not function properly.

 

Sale of business

In the event that Tops for Fans is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

 

Disclosure of information

We comply with and are registered under the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. We maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services to you. We’d also like to send you information about special features of our website or any other service or products we think may be of interest to you. If you do not wish to receive any mailings, email topsforfans@gmail.com with your email address, customer number or name and address details.

 

 

When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:

  • processed lawfully, fairly and in a transparent manner,

  • processed for specified, explicit and legitimate purposes,

  • adequate, relevant and limited to what is necessary,

  • accurate and kept up-to-date,

  • kept for no longer than is necessary, and

  • processed in a manner than ensures appropriate security.

 

We may collect, use, store and transfer different kinds of personal information about you, including:

  • Identity Data, such as your name, title and date of birth,

  • Account Identity Data, such as your email address and your password,

  • Contact Data, such as your billing address, delivery address, email address and telephone numbers,

  • Financial Data, such as bank account and payment card details,

  • Transaction Data, including details about payments to and from you, and other details of products you purchase from us,

  • Technical Data, including IP addresses, your log-in data, browser type and version, time-zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website,

  • Profile Data, including purchases or orders made by you, feedback and survey responses,

  • Usage Data, including information about how you use our website, products and services, and

  • Marketing Data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.

 

 

We may obtain personal information by directly interacting with you, such as:

  • placing orders for products via our website,

  • creating an account on our website,

  • participating in discussion boards or other social media functions on our website,

  • browsing our website while logged into your MandM myAccount,

  • entering a competition, promotion or survey organised by us, or otherwise providing us with feedback,

  • subscribing to our publications, or otherwise requesting marketing material to be sent to you, or

  • corresponding with us by phone, email, letters or otherwise.

We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technologies.

We may also collect personal information about you from third parties or publicly-available sources, such as:

  • analytics providers (such as Google),

  • credit reference and fraud prevention agencies,

  • providers of technical, payment and delivery services,

  • Companies House, LinkedIn and the electoral register.

 

 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • you have given us consent,

  • we need to perform a contract we are about to enter into, or have entered into, with you,

  • where it is necessary for our or a third party's legitimate interests, and your interests and rights do not override those interests, or

  • where we need to comply with a legal or regulatory obligation.

We do not use 'special category' information.

 

 

You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

  • You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.

  • You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.

  • You have the right to ask us to erase the information we hold about you (the 'right to be forgotten'). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.

  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.

  • You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.

  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.

  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.

  • You have the right to object to us using/storing your information for direct marketing purposes.

If you wish to exercise any of your legal rights, please contact our customer services team by writing to the address at the top of this policy, or by emailing us at topsforfans@gmail.com.

You also have the right, at any time, to lodge a complaint with the UK Information Commissioner's Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

 

Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email or via social media. Please check our website frequently to see any updates or changes to our policy.